Privacy policy

Last updated: January 13, 2026

Joygift.co Privacy Policy

This Privacy Policy describes how www.joygift.co (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by:

Email: joygiftconcept@gmail.com
Address: 51, Jalan Setia Impian, U13/6H Seksyen U13, 40170 Shah Alam

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”.

Device Information

Purpose of collection: To load the Site accurately and perform analytics to improve user experience.
Source of collection: Automatically collected using cookies, log files, web beacons, tags, or pixels.
Disclosure for business purpose: Shared with Shopify.
Personal Information collected: Browser type, IP address, time zone, cookies, pages viewed, search terms, and interactions with the Site.

Order Information

Purpose of collection: To fulfill orders, process payments, arrange shipping, provide invoices, communicate with you, and screen for fraud.
Source of collection: Collected from you.
Disclosure for business purpose: Shared with Shopify and relevant service providers.
Personal Information collected: Name, billing and shipping address, payment details, email address, and phone number.

Customer Support Information

Purpose of collection: To provide customer service and support.
Source of collection: Collected from you.
Disclosure for business purpose: Shared with relevant service providers if necessary.
Personal Information collected: Name, contact details, order details, and communication content.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.

Sharing Personal Information

We share your Personal Information with service providers to help us operate our business and fulfill your orders, including Shopify. We may also share information to comply with legal obligations or protect our rights.

Behavioural Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you, using tools such as Google Analytics and Shopify Audiences. You may opt out of targeted advertising through the relevant platform settings.

Using Personal Information

We use your Personal Information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate with you

  • Improve our services and marketing

Retention

We retain your Personal Information for our records unless and until you request its deletion.

Your Rights

You have the right to access, correct, update, or request deletion of your Personal Information. To exercise these rights, please contact us using the details above.

Cookies

We use cookies to improve your browsing experience, analyze site traffic, and support marketing activities. You can control cookie settings through your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Complaints

If you have any complaints, please contact us by email or mail using the details above.

Last updated: January 2026