Shipping policy

Shipping Policy

Thank you for shopping with Joygift.co. Please read our shipping policy carefully before placing an order.

1. Processing & Dispatch Time
Orders placed and paid by 12:00 PM (Monday–Friday) will be shipped out on the same day.
Orders placed after 12:00 PM, on weekends, or on public holidays will be processed on the next working day.

2. Delivery Time
Estimated delivery time after dispatch:

• West Malaysia: 1–3 working days

• East Malaysia: 3–7 working days

Delivery timelines may vary during peak seasons, public holidays, or due to courier delays.

3. Shipping Fees
Shipping fees are calculated at checkout based on destination, weight, and courier rates.

4. Courier Service
Orders are shipped via trusted third-party courier services. Tracking numbers will be provided once the order is shipped.

5. Incorrect Address
Please ensure that the delivery address is correct. We are not responsible for delays or lost parcels due to incorrect or incomplete addresses.

6. Damaged or Lost Parcels
If your parcel arrives damaged or is lost during transit, please contact us within 48 hours with photos and order details. We will assist in submitting a claim to the courier.

7. Bulk & Corporate Orders
For large quantity or corporate orders, delivery schedules will be arranged separately and confirmed before shipment.

For any shipping enquiries, please contact:
Joygift.co | 011-72847255